Nov 19, 2009
This article is called the “Perils of Outsourcing,” it discusses a story of a business owner who chose to outsource his web design and the plan backfired in its results. Last year, a business man, Fan Bi, opened a web business that manufactured men’s shirts with the ability to create a custom label. Bi had [...]
Nov 12, 2009
Chapter 11 System Development This article was a product comparison between two iPhone apps, the Navigon and the TomTom. Both are turn-by-turn navigators designed to utilize the iPhone GPS and are made to compete with actual GPS navigators. Both products have similar features, including, walking mode, and the ability to save favorites. Each product costs [...]
Nov 5, 2009
Chapter 10 Beverage Plastics Chooses Infor ERP Beverage Plastics Ltd., is a Northern Ireland based plastic bottle manufacture. They recently purchased an enterprise resource planning software from Infor. They selected this product because they felt its features are able to support its high volume, 24-hr production cycle. The company intends to integrate this new software [...]
Oct 28, 2009
Chapter 9 CRM – Voice Integration Voice integration has allowed small and medium sized companies to increase service while lowering costs. Through voice integration, a company has the ability to: “Improve telephone interactions with all callers through telephone self-service, intelligent routing of calls, screen pops pre-populated with meaningful data, and automated dialing to improve productivity. [...]
