May 17, 2012
The article I chose touches on how tax authorities are challenged with collecting and identifying businesses that do not pay their correct taxes. Believe it or not, businesses and everyday people cheat on their taxes, whether it be for a higher refund or to elude from paying more money back to the government. Of all [...]
By Chris Sabatino Category: Customer Relationship Management and Business Intelligence, Database Design and Development (CIS 305), Databases and Data Warehouses, Strategic Decision Making
May 13, 2012
For this weeks post, I read an article by Sara Yin titled “Report: FBI Wants to Wiretap Facebook, Twitter, Google”. The article states that the FBI wants some legality to help them expand their surveillance capabilities to cover a good portion of the Internet. The FBI wants “…social networks, e-mail providers, and other peer-to-peer services [...]
By DavidLi Category: Customer Relationship Management and Business Intelligence, Database Design and Development (CIS 305), Ethics and Information Security, Globalization, Innovation, and future trends, Uncategorized
May 6, 2012
According to Oracle, the global CRM market will surpass 18.2 billion in 2012. It was anticipated that the acquisition of Rightnow enables Oracle to expand its use of Cloud Computing but Oracle has recently unveiled a new product roadmap for end-to-end customer experience. Rightnow has spent fourteen years on building customer experience products and brings [...]
By Han Chan Category: Customer Relationship Management and Business Intelligence, Interactive Web Development (CIS 311), Strategic Decision Making Tags: CRM, customer experience, CX, Oracle, Rightnow, Suite, UX
Apr 1, 2012
The article I found was a survey conducted by techaisle regarding the trends of cloud applications in small and medium businesses (SMB). The survey was sponsored by Dell and discusses how to successfully select, deploy, and integrate cloud services. The survey showed that almost 70% of current cloud adopters, if given the option to start [...]
By Han Chan Category: Customer Relationship Management and Business Intelligence, Interactive Web Development (CIS 311) Tags: Applications, Cloud, Dell, SMB, techaisle, trends
Oct 6, 2010
To maximize profits in today’s competitive market, the winner is not the company with the biggest store or most capital, but the company with the most up to date information. A great example of this is the oil companies. They have to know to up to date information to stay competitive and to maximize profits [...]
By Brandonaldape Category: Customer Relationship Management and Business Intelligence
Dec 16, 2009
I read an article on a website named Logistics. This news source is based in Australia. The article I read was, “Costa Logistics is miles ahead with Manhattan Associates.” This article talked about a Company known as Costa Logistics, this company offers third party warehousing and distribution services. It specializes in temperature-controlled goods. Costa Logistics [...]
By KatieMajors Category: Customer Relationship Management and Business Intelligence
Dec 14, 2009
Chapter 9: IS in Business The Government Accountability Office said the Federal Communications Commission needs to ramp up oversight in the wireless industry and do a better job at ensuring the consumers are protected under the law. With more focused attention on the wireless cell phone industry due to the capabilities cell phones offer nowadays [...]
By Eric Gomez Category: Customer Relationship Management and Business Intelligence
Dec 1, 2009
To Do More With Less, Governments Go Digital The economic crisis is forcing the government to work more efficiently. Not only will they have to come up with new strategies to work better but they will also have to find new way to provide there services. I.B.M has sponsored a conference in New York [...]
By ErendidaMartin Category: Customer Relationship Management and Business Intelligence
Nov 19, 2009
This week’s chapter reading in chapter nine revolves around business intelligence. With companies all around the world and chains developing more and more, it is difficult for many companies and restaurants to stay on top of what is happening within their workplace and to develop future plans for it unless they have access to business [...]
By UeYang Category: Customer Relationship Management and Business Intelligence
Nov 16, 2009
Hertz announce layoffs of some 4,000 people on Jan. 16. As the economy into recession, many companies are facing the same brutal choices Hertz faced. While businesses may feel forced to trim costs, cutting too deeply can drive away customers. Hertz spokesman Richard Broome says the company has reduced “instant return” hours at some smaller [...]
By Jung Sook Baek Category: Customer Relationship Management and Business Intelligence
Nov 12, 2009
Chapter 9 Customer Relationship Management and Business Intelligence focuses on the importance of customer satisfaction. Customer relationship management is the management of all aspects of customer relationships within an organization to increase customer loyalty and business profitability. The book addresses the issue by referring to CRM as, “not just a technology, but also a strategy, [...]
By KatieMajors Category: Customer Relationship Management and Business Intelligence
Nov 12, 2009
NBC enlists prime-time programs in green message According to the article posted on Businessweekly.com, NBC has taken the meaning of “green screen” to another level. NBC has planned to spread a pro-environmental message next week using its five prime-time entertainment shows. NBC’s television series 30 Rock leads the way, which will show Al Gore (former [...]
By GuadalupeGarcia Category: Customer Relationship Management and Business Intelligence
Nov 12, 2009
How Europeans Are Using Data Mining According to the article businesses world wide are investing a lot of money and resources into what they believe are the necessary tools to help them make better decisions. One of the tools that are helping businesses around the world is data mining. Data mining is the process of [...]
By NicolePrieto Category: Customer Relationship Management and Business Intelligence
Nov 9, 2009
“Caswell residents get new phone service for heath, human service” This article is about a new telephone service that is being offered to residents from the Caswell County to use when they have questions in regards to health and human services. The county was having problems due to having multiple phone providers and citizens running [...]
By yeraniaolivares Category: Customer Relationship Management and Business Intelligence
Nov 9, 2009
This week’s reading on chapter nine talks about customer relationship management and business intelligence. As technology is developing more and more each day, as a business student or business owner, we must also learn to move along with the change and utilize it as an asset to the company. One of the focuses in the [...]
By UeYang Category: Customer Relationship Management and Business Intelligence
Nov 6, 2009
Similar to businesses, local governments are struggling with data surplus. Diverse information such as building permits, Medicaid cases and foster-care placement are gathered by different government agencies. This can be extremely difficult to determine which data can be used for improvements. Technology can be very useful tool to sort through the information and decipher a [...]
By sounthonesiharath Category: Customer Relationship Management and Business Intelligence
Nov 5, 2009
IS 130-13 chapter 9. CRM and Business inteligence In this article, it explains social networking company was targeting a much bigger advertising market that the search ad market that has made Google rich. Also spokesperson of Facebook told a group of high-tech specialists that revenues were growing so fast at privately held Facebook that it [...]
By junkilee Category: Customer Relationship Management and Business Intelligence
Nov 4, 2009
HP Sees a Gold Mine in Data Mining Hewlett-Packard Co. began promoting Neoview, a Data-mining technology aimed at big corporations, that is key to HPs growth plan. Depending on the size of the setup, the system cost anywhere from $600,000 to $15 million. The system consists of a combination of HP servers, storage machines, and [...]
By zachwarmuth Category: Customer Relationship Management and Business Intelligence
Nov 4, 2009
Do you have so many logins that you forget your user name and passwords constantly? It seems as if now every website you enter, whether its for school, work, or entertainment, you seem to have a combonation of different usernames and passwords lurking in your brain. It takes me a while to log in to [...]
By AngelaBarrientos Category: Customer Relationship Management and Business Intelligence
Nov 4, 2009
This chapter discusses business intelligence which is the technology used in order to gather information and make decisions based on that information. It also discusses analytical customer relationship management. Analytical cutomer management figures out important information like what the customers want more of, show customers they matter to your business, and how to beat competitors. [...]
By Erik Emde Category: Customer Relationship Management and Business Intelligence