Oct 29, 2009
Apps of the week: Getting the best read on your smartphone The article I found from CNN Technology news talks about new applications for Smartphones that allows users to read book just like any other eReader. From the introduction of eReader until now, many eReader had come into the fresh market. Currently users were introduced [...]
By EmmanuelLim Category: Customer Relationship Management and Business Intelligence
Oct 29, 2009
In the past few months Google has partnered with a few of Americas wireless networks to release their new craze, android phones. These types of phones have been in the works for nearly two years. T-Mobile has already launched an android device. These devices are said to be the most customer satisfaction based devices. [...]
By Michael DiNuzzo Category: Customer Relationship Management and Business Intelligence
Oct 29, 2009
Are you bilingual? Would you like to learn another language along with helping someone learn your native tongue. Well, now you can with LiveMocha. LiveMocha you get to learn the language of your choice while helping others who want to speak your native tongue. Once you complete a structured lesson, you submit your own writing [...]
By Humera Idrees Category: Customer Relationship Management and Business Intelligence
Oct 28, 2009
“I know how we could have prevented the terrorist attacks of 9/11.” Would you believe such an outlandish statement from someone outside the government? That seems to be the stance that Tom Siebel of Sieble System is taking. He believes that if the government had implemented a CRM like system the could have predicted and [...]
By MarcoGallardo Category: Customer Relationship Management and Business Intelligence
Oct 28, 2009
Microsoft will be expanding its CRM product called Dynamics to other countries. It will be offered online in Western Europe and Asia by next year. Dynamics is popular in the U.S. and Canada, so they want to get on top of things to spread it out to other countries. There are two version of this [...]
By kmarques06 Category: Customer Relationship Management and Business Intelligence
Oct 28, 2009
Chapter 9 CRM – Voice Integration Voice integration has allowed small and medium sized companies to increase service while lowering costs. Through voice integration, a company has the ability to: “Improve telephone interactions with all callers through telephone self-service, intelligent routing of calls, screen pops pre-populated with meaningful data, and automated dialing to improve productivity. [...]
By PhilipKrikorian Category: Customer Relationship Management and Business Intelligence Tags: CRM, Voice integration
Oct 28, 2009
According to the article, Leading Organizations Worldwide Choose Microsoft Dynamics CRM; Flexible solution helps businesses strengthen their customer relationships, drive efficiencies and increase profitability, it is important to have a Customer Relations Manager (CRM) with flexible solutions to build strength in customer service, drive efficiency and increase profitability. Microsoft Dynamics CRM is the featured choice [...]
By Lissette Manriquez Category: Customer Relationship Management and Business Intelligence
Oct 28, 2009
Dell offers the services in partnership with Salesforce.com. Dell made system-integration services for small and medium-sized businesses that want to manage Salesforce.com and customer relations through Salesforce.com. The online services include contact management for one or two users and work with any e-mail application including Microsoft Outlook and Google Gmail. The service enables users to [...]
By Sunghyun Bae Category: Customer Relationship Management and Business Intelligence
Oct 28, 2009
In this article it introduced how Microsoft integrated its CRM software to Twitter. This is the most recent move that a software company as big as Microsoft has tried to link up with Twitter. They added three new add-on modules that are being released from their Dynamics CRM. This technology is able to retrieve messages [...]
By Francisco Rodriguez Category: Customer Relationship Management and Business Intelligence
Oct 28, 2009
“Customer Relationship Management, E-CRM” By John Shenton April 30, 2002 Customer Relationship Management is critical for an organization because it has shown a direct impact on a firm maintaining a competitive advantage in its industry. As technology and manufacturing fast become commodities with little difference in product pricing and margins, the customer relationship is the [...]
By TiffanyHart Category: Customer Relationship Management and Business Intelligence Tags: Customer Relationship Management, Custonmer Relationship Managment e-CRM, E-CRM
Oct 28, 2009
Toyota is one of the leading automotive brands that is leading in customer retention. According to an article in Business Weekley, 65% of Toyota buyers traded in their old Toyota vehicle for a new one. The article states that high quality vehicles and service keep people coming back. The highest U.S. company ranking was Chevrolet [...]
By jeffreymark33 Category: Customer Relationship Management and Business Intelligence
Oct 28, 2009
Microsoft Ties Dynamics CRM to Twitter This article discusses how Microsoft has integrated customer relationship management (CRM) software with Twitter in an attempt to become a part of the very popular blogging site. The integration will be part of three new add-on modules which will catalog Twitter messages, and provide analytic tools. Dynamic CRM will [...]
By EricaMendoza Category: Customer Relationship Management and Business Intelligence
Oct 28, 2009
CEO of Siebel System Inc. Tom Siebel a customer relationship management software vendor argued that the terrorist attack on September 11 could have been avoided have all the federal agencies cooperated with one another and shared inside information. Some of the terrorist activitites that occurred on that horrific day was outlined and Siebel showed that [...]
By Kong Her Category: Customer Relationship Management and Business Intelligence
Oct 28, 2009
This week’s chapter 9 discussed customer relationship management and business intelligence and how they help companies succeed in today’s society. The article that I read this week that was found on CNN.com, talks about the e-reader market providing smartphone users with the ability to have digital books. These new choices include the Amazon’s Kindle, Sony’s [...]
By LaurenMayfohrt Category: Customer Relationship Management and Business Intelligence
Oct 27, 2009
This article talked about how the wireless phones and companies have all these plans for the customers to sign up for. It talks about how T-mobile is trying to get ahead of the game by offering its services with no contract. Verizon and AT&T both have a contract that has to be upheld by the [...]
By VeronicaEsquivel Category: Customer Relationship Management and Business Intelligence
Oct 27, 2009
A few months ago, IBM paid $1.2 billion to buy SPSS Inc. SPSS Inc. is the maker of software that is used to analyze statistics and predict models. It has been common lately for software companies to purchase a lot of software to help improve business intelligence. In fact the software companies have spent over [...]
By JonathanRader Category: Customer Relationship Management and Business Intelligence
Oct 27, 2009
The article that I found for this chapter deals with how the T-mobile Sidekick lost data on many of their customer’s phones. Overall, there are around 800,000 people who use a Sidekick, and obviously the people weren’t happy about it. Many people rely heavily on their cell phone, even more if it is a smartphone. [...]
By NicholasSahatdjian Category: Customer Relationship Management and Business Intelligence
Oct 27, 2009
“Microsoft to extend warranty against red rings of death to 3 years” is an article about a critical move that Microsoft did to address concerns about its failing Xbox 360. The Xbox 360 was having consistent problems with over-heating that caused many systems to fail. Three red lights would flash on the console and it [...]
By ebeneke Category: Customer Relationship Management and Business Intelligence
Oct 27, 2009
This article is about Microsoft’s intentions to expand its dynamics CRM (Customer Resource Management) product to countries in Europe and parts of Asia. Dynamics CRM online is already available in U.S. and Canada, and Microsoft plans to start distribution of the product in Europe and Asia by the second half of next year. Despite the [...]
By lalmelvin Category: Customer Relationship Management and Business Intelligence
Oct 26, 2009
Google wants to know more about their visitors, what they like, what they search for most and how to direct them in the right direction. This is possible through the RSS feed and Google gadgets. RSS feed is using certain programs that look for repetition and similarities that someone might be looking for. iGoogle, is [...]
By nicolelclark Category: Customer Relationship Management and Business Intelligence