Ch. 11 The artificial hand that can ‘feel’

by Adam S
            Researchers in London are working on a breakthrough technology called limb technology, which is a prosthetic hand that can actually feel. There are many different techniques for artificial limbs, but the smart hand so far is the most advanced at our time of age. The smart hand gives more control than any other system in the world. read more...

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Chapter 11:“How Does the Waterfall Development Methodology Play in the Enterprise?”

by Tiffany H
“How Does the Waterfall Development Methodology Play in the Enterprise?”

By Tom Mochal

July 16, 2001

The text describes the waterfall methodology as a sequence of phases where each output becomes the input for the next. It’s described as an activity based process where each phase of the System development life cycle (SDLC) is performed sequentially, faithfully to and from each stage in order. This process, however, is very outdated and Tom Mochal, the author of this article doesn’t necessary agree, but feels that the Waterfall methodology could be a useful tool if implemented correctly. The purpose of this article is to look more closely at the different phases of the waterfall methodology and show how it is used for larger projects. read more...

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Chapter 11 Systems Development and Project Management

by Jacob G
As Google grows in the internet world thoughts of bettering the organization become a serious issue. The serious issue is concerning Customer Service. Many users that contact Google for customer service related issue more times than none get feedback from something that resembles a robot. Human interactions between customers and Google’s Customer Service are absent causing many customers of Google to be outraged with Google. With Google’s growth of the internet markets customer service is a huge deal as they strive to success in the internet business market. Google is now performing transactions that many customers have expressed that there are problems with transactions as the companies dealing with Google see on a daily basis. How might Google fix this problem? Well the first way would be to bring a customer service unit of humans. No more of these robots or computer generated customer service units. Customers like to speak to humans to insure that a problem is solve, some customers may even document time and the name of the employee for insurance of the problem being solve if there were ever a question. If this is not an option for Google, developing software much better than they already have might be a much better idea than what they already have. I personally think Google should invest the time and money to handle the Customer Service software that many customers of Google are having trouble with. The last thing you want is to experience loss of revenue due to customer service which can really help or hurt your business. Google has a IT unit that can fix this problem, but what they haven’t done is fix it, if they want to continue to grow the IT unit must get on board and create a much better software system to create a successful customer service unit. read more...

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Ch. 11 article, “Outsourcing in India”

by Nicolel C
There is a lot of outsourcing happening in the IT business and India is seeing that first hand. Many Americans are going to India and training in IT, so that they can go back home and work in the American back offices. “India is outsourcing outsourcing”, the cost of companies to move their business to India is causing the same issues there as it has here, and they face the same rising wages and stronger currency. It’s important they have workers who are bilingual and not in English only. The ability to compete with other countries in the IT business means that India stays ahead of China, Morocco, and Mexico. Basically being able to take a worker from a specific place in the world and putting them in another place in the world, sounds like its all about having someone who is a convenience. India wants to open up companies in under developed countries before any other country in order to gain the advantage of being the first in on the competition. Infosys is the company that started this type of IT Business and is well beyond employing more than 75,000 employees. India is continuing to be the number one country to outsource. read more...

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Chapter 11. Systems Development and Project Management

by Jonathan R
After reading the article I realized that big companies hired immigrants to work as high-tech workers.  I would have never guessed that they brought people over to work in the large companies. But many of these immigrants are leaving because legislatures have put in fine print how the companies will be punished if they continue to employ these workers. The thing to fear here is that all of the employees that are getting the slip to go back to their countries are going back to work for their country. It is projected that over the next five years over 100,000 immigrants are going to go back to both China and India. All of the things they learned here might end up hurting the U.S. in the long run. read more...

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