Systems Development and Project Management Archive

Chapter 11: Facebook Changes Coming in Response to User Complaints

by Nicholas S
The article that I chose for this chapter deals with Facebook. A couple of months ago, the design of the website was redesigned and there were many users that were unhappy about the change. The product director, Christopher Cox was very open to see what people thought about this change. In the end, hundreds of thousands of users gave the redesign a thumbs down. At that time, Facebook decided that they were not going to go back to the old design; however, they were going to make some new additional features or change up some of the features. read more...

Chapter 11 Outsourcing in America

by Jerrett R. T.
Chapter 11

This article that I found was written back in 2003 dealing with a man loosing his job here in America to overseas outsourcing.  This company simply didn’t just move its work to an off shore county, but brought in people from other countries as well. The man in this article worked in the United States for a large insurance firm in northern New jersey.   He developed software but by mid 2001 started feeling that his job could be in trouble.  His employer brought in Tata Consultancy Services, India’s largest software company, to help with the business.  They employed 120 people from India to work at the company.  Maglione, the man the article is mentioning, was put in charge of a group of five employees but soon the company transferred seventy percent to India and all twenty U.S. members were laid off.  Since then Maglione has worked only in temporary jobs and taken a 30% pay cut.  During the time of hisemployment his annual salary was $ 77,000.  He is worried about his future and how he will be able to provide for his family and two little girls.  He now paints houses where he doesn’t have to think much and didn’t have to go to school to learn the trade.  He wants to use his education, but right now he just has to pay the bills.  read more...

Chapter 11 Systems Development

by ebeneke
“IT’s biggest project failures — and what we can learn from them” is an article I found on  I thought it was interesting since it lists some of the biggest IT project failures.  One of them was in Canada.  In 1997, Electronic Data Systems started working on a Canadian gun registration system. The original planned cost was only 2 million.  119 million for implementation and 117 million from gun registry fees.  Just in the first two years there were over 1000 change orders from interest and lobby groups.   By 2001 the costs were up at 688 million. Not only that, maintenance costs alone were at 75 million a year.  It was estimated that the project would be costing about 1 billion dollars by 2004 while only generating revenue of 140 million.  It still has not been scrapped!  A current project mentioned was one about  the upcoming census.  In 2006 the U.S. Census Bureau decided to implement handheld devices purchased at about 600 million dollars.  This would help automate the 2010 census. As of now, the cost has more than doubled and their use will be curtailed, but the Bureau will still implement the project.  After a rehearsal many of the devices failed, froze, and failed to map put coordinates.  Some devices had identical id numbers that could turn into overwritten data.  The article stated this, “After the rehearsal, a representative of Mitre Corp., which advises the bureau on IT matters, brought notes to a meeting with the bureau’s representative that read, “It is not clear that the system will meet Census’ operational needs and quality goals. The final cost is unpredictable. Immediate, significant changes are required to rescue the program. However, the risks are so large considering the available time that we recommend immediate development of contingency plans to revert to paper operations.’ ” After all the money being spent it would be better to just use paper and pencil.  That is an impressive way to spend taxpayer money.  The article noted that many of the failures seem to be from governments but that is not the case.  Only because they are public figures and regulations require them to publicize their results, do we know of them.  Private corporations can disguise failed projects better than the government.  \ read more...

Chapter 11. Systems Development and Project Management

by Veronica E
In the article that I found, RIM and Adobe are going to team up to what it seems like an attempt to be bigger and better than apple’s iphone. They are talking about adding Flash and many other applications to the new black berry devices. They explained it to be good for the business person and the regular consumer. They also want to be able to use things like adobe photoshop and things similar to that on black berry devices.  “The partnership will simplify the creation and delivery of rich content and apps to BlackBerry smartphones”(Perez, 2009). The article went on to say that the goal of the partnership and th whole reason it was done was to make the apps easier for the developers to handle. read more...

Chapter 11:“How Does the Waterfall Development Methodology Play in the Enterprise?”

by Tiffany H
“How Does the Waterfall Development Methodology Play in the Enterprise?”

By Tom Mochal

July 16, 2001

The text describes the waterfall methodology as a sequence of phases where each output becomes the input for the next. It’s described as an activity based process where each phase of the System development life cycle (SDLC) is performed sequentially, faithfully to and from each stage in order. This process, however, is very outdated and Tom Mochal, the author of this article doesn’t necessary agree, but feels that the Waterfall methodology could be a useful tool if implemented correctly. The purpose of this article is to look more closely at the different phases of the waterfall methodology and show how it is used for larger projects. read more...

Chapter 11 Systems Development and Project Management

by Jacob G
As Google grows in the internet world thoughts of bettering the organization become a serious issue. The serious issue is concerning Customer Service. Many users that contact Google for customer service related issue more times than none get feedback from something that resembles a robot. Human interactions between customers and Google’s Customer Service are absent causing many customers of Google to be outraged with Google. With Google’s growth of the internet markets customer service is a huge deal as they strive to success in the internet business market. Google is now performing transactions that many customers have expressed that there are problems with transactions as the companies dealing with Google see on a daily basis. How might Google fix this problem? Well the first way would be to bring a customer service unit of humans. No more of these robots or computer generated customer service units. Customers like to speak to humans to insure that a problem is solve, some customers may even document time and the name of the employee for insurance of the problem being solve if there were ever a question. If this is not an option for Google, developing software much better than they already have might be a much better idea than what they already have. I personally think Google should invest the time and money to handle the Customer Service software that many customers of Google are having trouble with. The last thing you want is to experience loss of revenue due to customer service which can really help or hurt your business. Google has a IT unit that can fix this problem, but what they haven’t done is fix it, if they want to continue to grow the IT unit must get on board and create a much better software system to create a successful customer service unit. read more...

Ch. 11 article, “Outsourcing in India”

by Nicolel C
There is a lot of outsourcing happening in the IT business and India is seeing that first hand. Many Americans are going to India and training in IT, so that they can go back home and work in the American back offices. “India is outsourcing outsourcing”, the cost of companies to move their business to India is causing the same issues there as it has here, and they face the same rising wages and stronger currency. It’s important they have workers who are bilingual and not in English only. The ability to compete with other countries in the IT business means that India stays ahead of China, Morocco, and Mexico. Basically being able to take a worker from a specific place in the world and putting them in another place in the world, sounds like its all about having someone who is a convenience. India wants to open up companies in under developed countries before any other country in order to gain the advantage of being the first in on the competition. Infosys is the company that started this type of IT Business and is well beyond employing more than 75,000 employees. India is continuing to be the number one country to outsource. read more...

Chapter 11. Systems Development and Project Management

by Jonathan R
After reading the article I realized that big companies hired immigrants to work as high-tech workers.  I would have never guessed that they brought people over to work in the large companies. But many of these immigrants are leaving because legislatures have put in fine print how the companies will be punished if they continue to employ these workers. The thing to fear here is that all of the employees that are getting the slip to go back to their countries are going back to work for their country. It is projected that over the next five years over 100,000 immigrants are going to go back to both China and India. All of the things they learned here might end up hurting the U.S. in the long run. read more...