by Arlyn R
At the 2008 3rd ICCIT International Conference, Jin Gu Kang and Kwan Hee Han, proposed a business activity management (BAM) system in the article (2008) “A Business Activity Monitoring System Supporting Real-Time Business Performance Management.” The authors proposed BAM system design and prototype were implemented at a global automotive company. This real-world case scenario explicitly shows their BAM framework applied as a real-time business performance management system. Han and Kang advise that once the structure of the enterprise information system (EIS) of the organization had been thoroughly examined, the BAM system was categorized into the OLAP/analytical processing system. The authors then include the four step procedure in designing the BAM system. The first step is to select and define the monitoring objects from which performance is measured in real-time. In this case, it includes the key performance indicator (KPI) current sales inventory which will aid in determining the company’s operational efficiency. Also, the authors monitor the business process of equipment management in order to have real-time information on statuses of equipment failures. For step two, the conceptual design of the dashboard is created. Business and or technical events are defined in step three in order to capture the trend and status of the KPIs selected in step one. Finally, step four of the design procedure defines how data is extracted for event processing and how it will be displayed on the BAM system’s dashboard. The prototype was then implemented with the following commercial solutions: Oracle BAM (BAM type), Oracle Database 11g (database type), WebMethods (EAI tool), and Java (programming language for UI). Han and Kang include the results of their BAM system with these two dashboard screenshots that cover the KPI status and the business process status for equipment problem management.
The authors conclude that their real-world case can be used as a guideline for designing and implementing a BAM system for real-time business performance management. However, extensive analysis of the specific organization is required to determine the business processes that are essential for real-time performance management supported by further research in the breadth of BPM system frameworks.
I chose this article as a supplement to understanding BPM systems which was introduced in chapter nine of our textbook. It was very helpful in understanding the design of a specific type of BPM system that was geared toward real-time performance management. I think that since many organizations are realizing that data for business intelligence can be gathered more efficiently and within budget because of technological advancement, migration to real-time performance management seems inevitable and necessary in order to meet organizational goals and competitive advantage. The global auto company described in this article had many locations and a massive amount of data from various sources to compile. The dashboard BAM system prototype provided a good example of a BPM system produced for a real-world application.
This article was useful in looking at the big picture of the data managed in a data warehouse. It also tied in many aspects of the business and technology end of Information Technology (IT) together. However, I do wish that the authors of this article could have explained more on the analysis and results derived from the EIS and the underlying business processes. Since this article used a real-world case and organization, perhaps further detail on the EIS was left out to conceal confidential business information.
Han, H., Kang, J.(2008). A Business Activity Monitoring System Supporting Real-Time Business Performance Management. Third 2008 International Conference on Convergence and Hybrid Information Technology, 11-13 November 2008. doi: 10.1109/ICCIT.2008.224 . Retrieved: November 25, 2012.