Lost of Data in T-Mobile Sidekick Users{2}


by Stefan S
The article talks about how Microsoft’s daughter company Danger had lost the data recovery for their clients, T-Mobile Sidekick users. Due to server failure at Danger, any data not stored on the actual phone but stored in the “cloud” has been lost. Danger can only recover some but not all of the data. For those customers who lost their data forever, T-Mobile was giving out incentive of $100 gift cards or in a form of data service credits (Microsoft recovers most sidekick data, 2009). System Failure at the core database and back-up unit were the cause for the data lost. Due to this incident, T-Mobile and Microsoft received two lawsuits for negligence in handling customer data (Microsoft recovers most sidekick data, 2009). The author said that “T-Mobile and Microsoft failed to invest sufficiently to keep promise made in marketing material about the Sidekick’s ‘always-on Internet connection’ and ‘automatic data back-up’ (Microsoft recovers most sidekick data, 2009).”

We can relate this incident to our class because when we are doing a project and somehow forget to back-up the data, something might happen to our computer, the consequences can be devastating. It is a good practice to have a back-up of a back-up to avoid such incident. Especially in the future when we are playing with real company data, one wrong step can jeopardize your work and the company.

In my opinion what Danger can do to prevent this incident was to create a double back-up server prior to working directly to the core system. So for future updates or migrating data, Danger can start first with the back-up system as beta. Once the back-up system is successful, they can then implement to become the main system.

Reference:
Microsoft recovers most sidekick data. (2009). Informationweek – Online, (19383371), n/a.Retrieved from http://search.proquest.com/docview/223226133?accountid=10357