Lost of Data in T-Mobile Sidekick Users

by Stefan S
The article talks about how Microsoft’s daughter company Danger had lost the data recovery for their clients, T-Mobile Sidekick users. Due to server failure at Danger, any data not stored on the actual phone but stored in the “cloud” has been lost. Danger can only recover some but not all of the data. For those customers who lost their data forever, T-Mobile was giving out incentive of $100 gift cards or in a form of data service credits (Microsoft recovers most sidekick data, 2009). System Failure at the core database and back-up unit were the cause for the data lost. Due to this incident, T-Mobile and Microsoft received two lawsuits for negligence in handling customer data (Microsoft recovers most sidekick data, 2009). The author said that “T-Mobile and Microsoft failed to invest sufficiently to keep promise made in marketing material about the Sidekick’s ‘always-on Internet connection’ and ‘automatic data back-up’ (Microsoft recovers most sidekick data, 2009).”

We can relate this incident to our class because when we are doing a project and somehow forget to back-up the data, something might happen to our computer, the consequences can be devastating. It is a good practice to have a back-up of a back-up to avoid such incident. Especially in the future when we are playing with real company data, one wrong step can jeopardize your work and the company.

In my opinion what Danger can do to prevent this incident was to create a double back-up server prior to working directly to the core system. So for future updates or migrating data, Danger can start first with the back-up system as beta. Once the back-up system is successful, they can then implement to become the main system.

Reference:
Microsoft recovers most sidekick data. (2009). Informationweek – Online, (19383371), n/a.Retrieved from http://search.proquest.com/docview/223226133?accountid=10357

2 thoughts on “Lost of Data in T-Mobile Sidekick Users”

  1. This why T-mobile’s databases will never be as reliable as Verizon and AT&T. That’s just my opinion because T-mobile is one of the most unreliable sources for phone calls and to actually not do the basics to back up data. To actually have bribes with gift cards, there should be free phones given. To be a reliable service, there should reliable developers.

  2. I remember when this happened. It was a huge deal and customers with sidekicks were furious. I was just glad that I never had one. From the looks of the article this was more of Danger’s fault, not T-Mobile’s fault. Yes, they are T-Mobile customers so they would bear the responsibility of the event, however, this has nothing to do with how reliable their phone calls are. The gift cards wernt bribes, the were a compensation for the incident. And why would they give out free phones when there was nothing wrong with the physical phone itself?

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