The Correct Way to Web Analysis

by Eric H
The author of this journal points out the fact that websites acts as a great tool for organizations the opportunity to learn more about interests of customers. It is done so by tracking visitors’ item-by-item click histories(clickstream), and cookies. The author suggested that following the few steps that’s listed in the article will help websites getting a better understand of their customers.

First is why we should perform web analysis, the reason is that it gives a better understanding of how customers are using your site, with these data  websites can rearrange or modify their sites to suits the needs and interest of these customers (Chau,2004). Any good web analysis project should start with some sort of “so what” questions.
Another one is seek simplicity, instead of keeping tracking of each item that customers clicked on, focus on a reasonable number of categories that have the most hits from customers.

I find this article relates to what we have learned from this week’s lecture. Tracking visitors’ item-by-item click histories and very similar to to heat map that was shown in class. I think it’s good that companies use web analysis in helping them grow their e-commerce or non e-commerce sites to provide better services and a better browsing experience for visitors.

Citation

Chau, M.2004, “Applying Web analysis in Web page filtering,” Digital Libraries, 2004. Proceedings of the 2004 Joint ACM/IEEE Conference on , vol., no., pp. 376, 7-11 June 2004
doi: 10.1109/JCDL.2004.1336155
URL: http://0-ieeexplore.ieee.org.opac.library.csupomona.edu/stamp/stamp.jsp?tp=&arnumber=1336155&isnumber=29473

2 thoughts on “The Correct Way to Web Analysis”

  1. I believe this subject brings some moral issues into play. Though it is good for a website to track click by click actions from their users on their websites, it may become a problem if companies believe that they should be allow to check the user’s browsing patterns as it would violate a user’s privacy.

  2. I think it’s a good idea for companies to be able to monitor the click history from their customers. If organizations can see what it is that their customer most frequently use, then they will be able to better satisfy them. I like that your summary was quick and to the point 🙂

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