Chapter 11: Systems Development and Project Management{0}
Outsourcing in Costa Rica has become a great asset to business. When comparing call centers from the Middle East and Asia to one in Central America such as Costa Rica you can notice that the language and accent barrier is not as bad when the primary language is Spanish. Another asset is the time zones; taking these things into consideration it is almost a no brainer to decide where your call centers should be located. In the government aspect the US can take advantage of the international tax laws granted to international companies that invest in Costa Rica and its local economy. The savings will make this a very wise decision. Call center software is as important to an outsourced campaign as telemarketing training since they must both try to out perform any other option you might have.
Another asset of outsourcing to Costa Rica is that this country has a very solid infrastructure and a stable democratic government. Also, Call Center jobs are very well paid and there for competition for these jobs are infove of the client looking to outsource. There for the turnover rate is much lower in Costa Rica than what you would find in any other country. To be more specific the turn over rate would be 5-10 times grater in other countries than in Costa Rica.
This article relates to chapter 11 since it has to do with outsourcing. It also talks about the benefits for outsourcing in Central America more specific in Costa Rica.
http://www.nytimes.com/2009/10/11/business/11unboxed.html?_r=2&scp=3&sq=business%20intelligence&st=cse