Chapter 10. Enterprise Resource Planning and Collaboration Systems

by Laura A
Instant Messaging Is Growing Up, Going to Work

Instant messaging is catching on in the workplace per recent surveys and analysts predict that IM will soon takeover email as the No. 1 form of electronic communication. Instant messaging software allow people to text messages over the internet and have them appear almost instantly to friends and family.
IM is still an ad hoc tool in the workplace in which 75% of large companies have started using without the approval of their technology departments, according to Lou Latham, an analyst for Gartner, Inc., a Stamford, Conn., technology research firm. Many workers are using insecure public IM networks at the office, such as free IM services available from AOL, Yahoo and Microsoft which subjects their companies at risks from computer viruses and worms. Gartner estimates that people are sending nearly 1 trillion instant messages a year. In addition, it is predicted that most people will be getting more IMs than emails.
There are mixed reviews on instant messaging. According to a survey released by the Pew Internet & American Life Project, IM enables idle gossip as well as boosting productivity by means of saving time by allowing communication to occur quickly.
IM users equate to 59 percent nationwide. Washington D.C. alone has more than the national average. In addition, Washington residents send more instant messages than the average of 16 per day compared to 12 nationwide.
This article relates to Chapter 10 in the textbook as it mentions that real-time collaboration tools such as instant messaging are creating a new form of communication within organizations. Currently, at work we have Tech-it up sessions via an instant messaging system known as Same-Time. These are meetings done live on the internet which provides a new form of communicating and educating a large group of employees located at several sites.

Walker, Leslie (Sept. 2004). Instant Messaging Is Growing Up, Going to Work. The Washington Post. Retrieved November 5, 2009, from http://www.washingtonpost.com/wp-dyn/articles/A54261-2004Sep1.html